Flower Bouquets 101: Frequently Asked Questions

Flower bouquets are a timeless way to express care, celebrate milestones, or brighten someone’s day. If you’re considering sending flowers but aren’t sure how the process works, you’re not alone. Below, you’ll find clear answers to the most common questions about ordering and delivering flower bouquets—so your thoughtful gesture goes off without a hitch.

🌸 Frequently Asked Questions About Flower Bouquet Ordering & Delivery

What information is required to place an order?
To complete your flower order online or by phone, you’ll need:

• Recipient’s full name, delivery address, and phone number

• Your bouquet of choice

• Credit/debit card details, including billing address

• Your email and phone number for delivery updates
  We offer secure checkout and a seamless experience for all flower delivery orders in San Francisco and nearby cities.

Why is the recipient’s phone number required?
The phone number is only used if there’s a delivery complication—such as accessing a secured building or arranging a redelivery. We typically do not contact the recipient ahead of time unless necessary.

How will I know my flower order was received?
You’ll get an instant email confirmation after placing your order. If you don’t receive it, please check your spam or contact us directly.

Will I be notified when my flowers are delivered?
Yes—all online orders include a delivery confirmation email once your bouquet is successfully delivered.

Can I place an order for pickup?
Yes, we offer flower pickup in San Francisco. Please bring a valid ID when collecting your order. No delivery fee applies for pickup orders.

What happens if the recipient is not home?
If no one is available to receive the flowers:

• We may leave the bouquet in a secure spot or with a neighbor

• Or contact the recipient to coordinate a redelivery

• If necessary, we return it to our studio for safekeeping
  We take every step to ensure your floral delivery arrives beautifully and safely.

Can I order a custom floral arrangement?
Yes—Flower Icon specializes in custom luxury flower arrangements. Call us directly to share your preferences, and we’ll design something unique with seasonal flowers.

Can I request specific flowers or colors?
Yes. To request specific blooms or color palettes, please call us before placing your order. We’ll do our best to fulfill your request, depending on flower availability.

Will my flower arrangement look like the photo?
Absolutely. All bouquets are crafted in the same style as shown. If a specific flower is unavailable, we will substitute with similar blooms of equal or greater value and color—ensuring the bouquet’s design remains intact. Our customers praise that our bouquets look identical to the original images.

Is there an extra charge for multiple orders to one address?
No—Flower Icon offers one flat delivery fee for all flower arrangements sent to the same address, even for multiple orders.

What are your flower delivery hours?
We deliver daily between 9:00 AM and 8:00 PM across San Francisco and surrounding areas.

Do you offer same day flower delivery?
Yes—we proudly offer same day flower delivery in San Francisco and the Bay Area:

• Order by 11:00 AM for guaranteed same-day delivery

• Select arrangements are available for same-day delivery until 4:00 PM
  Please check individual product pages for availability.

Where do you deliver?
We offer hand delivery of flowers throughout San Francisco and the Bay Area, including Oakland, Berkeley, Daly City, Burlingame, and other nearby cities. Your bouquet is never shipped—it’s hand-delivered by our team for maximum freshness and care.

How should I care for my flowers?
Every Flower Icon bouquet comes with fresh flower food. To keep your flowers beautiful:

• Add the flower food to clean water

• Change the water daily

• Recut the stems every 2–3 days

• Keep away from direct heat or sunlight

• Remove any submerged leaves
  Use our flower care guide for more details on flower care.

How will my flower bouquet arrive?
Your arrangement will arrive standing in water inside our signature aqua box, nestled inside a luxury carry-on Flower Icon bag with handles—an iconic presentation, perfect for gifting.

What should I write on the card that comes with my bouquet?
Keep your card message short and heartfelt. Match the message to the occasion or your relationship. Here are some ideas:

• “Thinking of you and sending love.”

• “Congratulations on your big day!”

• “Wishing you a speedy recovery.”

• “Thank you for everything you do.”

• “With deepest sympathy and caring thoughts.”

• “Just because you deserve it.”

💡 Quick Tips for a Smooth Flower Delivery

1. Double-check the delivery address and recipient’s details.

2. Order early for special dates to ensure availability.

3. Read reviews and check guarantees before choosing a florist.

4. Save your order confirmation and tracking info.

💬 Final Thoughts

Sending a flower bouquet should be joyful and stress-free. By knowing what to expect and how to handle common questions, you can ensure your thoughtful gesture is delivered just right—every time.

This version puts your customer’s most important questions front and center, providing a clear, trustworthy resource that stands out for its practical value.